COVID-19: Live Communication Skills Training
COVID-19 Live Communication Skills Training
This activity is intended for Community Health Workers
Statement of Need
This live training teaches CHWs how to handle difficult questions in the wake of a pandemic or other public health emergency. The key is to learn how to steer them in a way that produces a better outcome. This means less pain for you, and less pain for the person to whom you’re talking. Thus, CHWs learn in real-time to get what they need from these hard conversations. At the same time, keep relationships intact.
- Stay current on health issues affecting clients and know where to find answers to difficult questions.
- Understand basic principles of verbal and non-verbal communication.
- Listen actively, communicate with empathy and gather information in a respectful manner.
- Give information to clients and groups in a clear and concise way.
This activity is State Certified for 2.0 credits for community health workers.CHW Competencies covered
- Knowledge Base - 0.5 hour
- Communication - 1.5 hours
FacultyTeresa Wagner, DrPH, MS, CPH, RD/LD, CPPS, CHWI, DipACLM, CHWC
Assistant Professor, Department of Lifestyle Health Sciences
University of North Texas Health Science Center at Fort Worth, School of Health Professions
Clinical Executive for Health Literacy, SaferCare Texas
Fellow and Project Director, Texas Center for Health Disparities
Jason Rosenfeld, DrPH, MPH
Assistant Professor of Medicine, Assistant Director for Global Health
UT Health San Antonio
Denise Hernandez, PhD, MPH, CHWI
Executive Director, DFW-CHW Association
All information contained within this activity is intended for educational purposes only. Physicians and other health care professionals are encouraged to consult other sources and confirm the information contained in this site. No single reference or service can take the place of medical training, education and experience. This website does not define a standard of care, nor is it intended to dictate an exclusive course of management. This information should not substitute for a visit or consultation with a health care provider.
Release Date: June 2, 2021
Expiration Date: June 2, 2023