COVID-19: Live Communication Skills Training


COVID-19 Live Communication Skills Training

Target Audience

This activity is intended for Community Health Workers

Statement of Need

This live training teaches CHWs how to handle difficult questions in the wake of a pandemic or other public health emergency. The key is to learn how to steer them in a way that produces a better outcome. This means less pain for you, and less pain for the person to whom you’re talking. Thus, CHWs learn in real-time to get what they need from these hard conversations. At the same time, keep relationships intact.

Learning objectives 

  • Stay current on health issues affecting clients and know where to find answers to difficult questions. 
  • Understand basic principles of verbal and non-verbal communication.  
  • Listen actively, communicate with empathy and gather information in a respectful manner.  
  • Give information to clients and groups in a clear and concise way. 

Accreditation Statement

This activity is State Certified for 2.0 credits for community health workers.

CHW Competencies covered 
  • Knowledge Base - 0.5 hour
  • Communication - 1.5 hours


Twagner Lhs Web  Teresa Wagner, DrPH, MS, CPH, RD/LD, CPPS, CHWI, DipACLM, CHWC
  Assistant Professor, Department of Lifestyle Health Sciences
  University of North Texas Health Science Center at Fort Worth, School of Health Professions
  Clinical Executive for Health Literacy, SaferCare Texas
  Fellow and Project Director, Texas Center for Health Disparities

jason rosenfeld
  Jason Rosenfeld, DrPH, MPH

  Assistant Professor of Medicine, Assistant Director for Global Health
  UT Health San Antonio

  Denise Hernandez, PhD, MPH, CHWI

  Executive Director, DFW-CHW Association



All information contained within this activity is intended for educational purposes only. Physicians and other health care professionals are encouraged to consult other sources and confirm the information contained in this site. No single reference or service can take the place of medical training, education and experience. This website does not define a standard of care, nor is it intended to dictate an exclusive course of management. This information should not substitute for a visit or consultation with a health care provider.

Technical Requirements

This activity is best experienced using the most current browser (or one back) of Firefox, Chrome, Safari, Internet Explorer, or Microsoft Edge. For all activities featuring audio you must have a sound card and speakers. To view graphic images and references that appear in separate "pop-up" windows, you must have JavaScript and session cookies enabled on your computer. Adobe Acrobat Reader may be required for certain activities.

Release Date: June 2, 2021
Expiration Date: June 2, 2023